Amelia for IT Services

Many employees today are working remotely, and companies are struggling to handle massive spikes in remote worker IT Support tickets. Facing limited IT budgets and staff resources, businesses also are trying to manage distributed IT Operations for infrastructure and network issues. 

Hire Amelia®, the market-leading conversational AI agent,  as your Digital Employee for IT Services for fast, efficient delivery of IT Support and IT Operations management. 

Always-On IT Support and Operations with Digital Employees

Amelia for IT Services

Proven Expertise Across Industries

Leading global brands depend on Amelia to provide bulletproof IT Support and IT Operations for greater efficiency, improved productivity and elevated cost savings. She has years of experience working alongside human colleagues for best-in-class IT Services and business continuity. 

  • More than a chatbot: Amelia completes tasks on her own
  • Pre-trained to troubleshoot IT Services requests during peak call times
  • Handles common tasks such as password resets, account unlocks and Outlook issues
  • Provides Unified Communications, Wi-Fi and VPN access in minutes
  • Trained as network and database administrator
  • Manages Unix, Windows and multi-cloud environments
  • Escalates issues to human agents only when necessary
  • Available 24/7 on multiple channels: voice, text, chat, phone, etc.
  • Works like a human agent, handling multiple subjects at once using natural language 
  • Securely integrates with ServiceNow, Remedy and Active Directory, and executes tasks in Cisco, VMware, Amazon Web Services, Microsoft and more
 
Click below to interview Amelia about her IT Services expertise
Interview Amelia

 

With more than 20 years of experience, IPsoft’s Amelia can make any IT department better.

Watch her interview for an IT Service Desk Engineer position, answering questions about her skills, job history and references.

 

 

Connect With an Expert

Want to learn more about Amelia for IT Services to improve IT Support and IT Operations?  IPsoft can help you chart the best course to success.
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