As the market-leading digital colleague, Amelia can provide critical healthcare information and services for patients, providers and caregivers. With her Natural Language Interface, and her ability to quickly automate and execute tasks, Amelia delivers enhanced experiences for stakeholders throughout the healthcare ecosystem.
With our 20 years of experience in AI, we’ve built Amelia to take on a variety of healthcare roles to keep up with patients’ growing expectations and provider needs. In particular, Amelia is perfectly suited to handle appointment scheduling so patients can arrange for routine and critical medical services via voice or chat. By managing appointments with her AI capabilities, Amelia ensures patients get the services they need, while doctors and staff can focus on patient care.
Patients are often frustrated when trying to schedule appointments and tests, especially in situations that require immediate or urgent care, or when appointments need rescheduling. Doctors and provider staff, meanwhile, spend too much time on appointment management, which detracts from their ability to effectively serve patients. Amelia helps patients and providers connect quickly and efficiently by improving the appointment scheduling process end-to-end.
As an always-on digital health agent, Amelia can schedule appointments whenever needed, even after hours when a patient’s doctor’s office is closed. If a patient’s primary care physician is booked, Amelia can make recommendations and appointments for alternative providers.
Amelia can handle multiple patient requests at once. Scheduling a blood test and an office visit usually requires multiple phone calls to separate facilities. Patients can use Amelia to arrange and confirm both appointments in a singular interaction.
Front-office hospital workers spend hours on the phone dealing with new bookings, appointment changes, cancellations and scheduling questions. With Amelia handling those duties as a digital colleague, employees can spend more time making sure visiting patients’ needs are being met.