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In its recent New Wave evaluation, Forrester identifies IPsoft’s Amelia as a Leader among 14 conversational AI platforms for customer service. Amelia received a differentiated rating in seven categories within the report: Artificial Intelligence, Voice & Speech, Human and AI Blending, Security & Authentication, Vision, Roadmap, and Market Approach.
Forrester recognized IPsoft for providing conversational AI for complex use cases, stating that IPsoft is “a more natural fit for brands looking to provide conversational automation for deep business processes or multi-intent situations.”
The Forrester New Wave is designed to help customer service application professionals review and select the right partner for their conversational AI needs.
IPsoft is the only vendor to be rated as a Leader in both this Forrester report and The Forrester Wave™: Standalone Chatbots for IT Operations, Q2 2019.