2018 Digital Workforce Summit Replays

The AI industry’s foremost annual gathering of thought-leaders, business experts and innovators took place on June 7th to explore AI’s ability to generate business value through stories of transformation from some of the world’s most dynamic companies.

Keynote: Life 3.0 - Being Human in the Age of A.I.

MIT professor of Physics and co-founder of the Future of Life Institute Max Tegmark discusses the historical and ethical implications of AI, and what they mean for businesses.



Max Tegmark
Best Selling Author & Pressor

In this video, you’ll learn about how quickly AI is accelerating in business, the advanced AI features companies are taking advantage of to fuel growth, and what society needs to be wary of with regards to unethical AI deployments.

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End-to-End Cognitive & Autonomics

During his presentation, Dube unveils IPsoft’s 1Desk, an IT operations management platform designed to provide an end-to-end solution that delivers advanced scale, speed, and intelligence to IT organizations.



Chetan Dube
CEO & Founder


Ergun Eciki
VP, Emerging Technologies

In this video, you’ll learn how 1Desk works, how it can connect your entire digital ecosystem, and why a cognitive solution on top of an IT ecosystem will transform labor as we know it.

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The ROI on AI & Amelia Solutions

Edwin Van Bommel, IPsoft’s Chief Cognitive Officer, discusses the ways in which AI provides lasting business value for companies, and the ways in which analytics, design, and cognitive intelligence helps to differentiate between a potentially impactful AI and a wasted investment.



Edwin van Bommel
Chief Cognitive Officer

In this video, you’ll learn about IPsoft’s new AI marketplace, a game-changer for implementing and optimizing AI deployments across your business.

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Cognitive Augmented Healthcare

Artificial Intelligence (AI) is a paradigm shifter that is fundamentally reimagining industries from banking to insurance to IT services and beyond. During this panel discussion, you’ll hear from some of the leading healthcare thought leaders about how the healthcare industry will benefit from AI.



David Champeaux
Global Cognitive Solutions Director


Greg Miller
SVP, Strategy & International Market Development
Health Catalyst

In this video, you’ll learn about how AI frees healthcare workers from burdensome administrative duties, and how it enables patients and family caregivers to manage their own healthcare.

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AI Pioneer Perspectives: Morning Session

During this conversation, executives from BBVA, AIG, EA, and Vodafone discuss the tasks Amelia has accomplished, the impact she’s had on their employees, and the ways in which she’s revolutionized business processes.



Ignacio Bernal Echeverria
Global Chief Technology Officer

In this video, you’ll learn about how Amelia manages 32% of total calls for BBVA’s credit/debit card claims, thwarts phishing attacks for EA, how she handled her tasks with 97% accuracy for AIG, and how she completes 53% of her tasks for Vodafone without human intervention.

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Keynote: The True Impact of AI

Anthony Abbattista, Global Cognitive Advantage Leader at Deloitte, discusses how the business of IT is being impacted by AI, and the ways in which other lines of business must be brought into the conversation.



Anthony Abbattista
Global Cognitive Advantage Leader

In this video, you’ll learn about how technologies like blockchain, data analytics, and the cloud are complementing AI to create a new technology fluency within organizations.

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Partner Perspectives

In order to provide customers with positive brand experiences, businesses must focus on technology to help improve speed, convenience, and access to data. This is the theme of the Partner Perspectives session, featuring Junichi Kudo, Head of Applications and Content at NTT Group, and Deloitte Principal Owner John Brownridge.



John Brownridge


Junichi Kudo
Head of Applications & Content
NTT Communications

During the session, Deloitte’s Brownridge discussed the behaviors that separate digital companies from traditional ones. As an IPsoft partner, Deloitte introduces technologies like Amelia to its clients to help them transform business processes.

In this video, you’ll learn about the ways in which IPsoft’s technology helped NTT improve conversion by 3.8%, improve off-hour conversion 16 percentage points, and answer calls from customers with 90% accuracy.

Keynote: AI for Global Good

Simon Moss, Co-Founder of Global Citizen, discusses the potential for AI to solve some of the world’s most pressing problems.



Simon Moss
Global Citizen

In this video, you’ll learn about Global Citizen, a non-profit dedicated to using technology to solve world issues, and how it’s using its platform to help provide education to the developing world.

The Brain Behind Amelia

Christopher Manning, Professor at Stanford University, discusses the differences between chatbots and cognitive AI like Amelia, as well as the technology behind cognitive solutions.



Christopher Manning
Stanford University

In this video, you’ll learn about semantic understanding, natural language processing, deep learning, and everything else that goes into building a cognitive AI system.

Panel Discussion: Digital Operations

Panelists from AllState, Fannie Mae, and PriceWaterhouseCoopers discuss the initial challenges of implementing an AI system and the ways to get employees invested in new solutions.



Jonathan Crane (Moderator)


Dawn Damico
VP, Digital Workforce & Platform Solutions
Fannie Mae


Matthew Tate
AI Technology Strategy


Jon Eisenstein
CIO, Global New Ventures

In this video, you’ll learn how to get skeptical workers involved in the implementation process, how AI can be used to assistant human labor, and how to start training employees to use AI so that they’re prepared when the technology goes live.

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In Conversation: How Man & Machine Can Thrive Together

IPsoft CEO Chetan Dube speaks with Monsignor Lucio Adrian Ruiz, head of the Vatican's communications department, about the role of morality in Artificial Intelligence.



Chetan Dube
CEO & Founder


Monsignor Lucio Andres Ruiz
Secretary of Communications
The Vatican

In this video, you’ll learn about Monsignor Ruiz’s views on AI and religion, AI as a potentially positive and negative force in the world, and whether the Vatican will use AI if it sees an opportunity to reach a larger community.

Keynote: AI in the Global Economy

The Honorable Grete Faremo, Under-Secretary-General of The United Nations Office of Project Services, discusses the ways in which the UN is trying to build better lives and nations, peace, and sustainability with a little help from AI.



The Honorable Grete Faremo
The United Nations Office of Project Services

In this video, you’ll learn about how the UN is working to develop innovation centers to support innovators, how it works with governments like Antigua and Bermuda to foster scientific learning, and how universities like MIT and Harvard are dedicating space for children to learn about technology.

Keynote: Disruptive Technologies - In Practice & In Policy

Klaus Tilmes, Senior Advisor to the President of The World Bank, lays out several key issues governments and businesses will have to face as new technologies create new opportunities for production and automation.



Klaus Tilmes
Sr. Advisor to the President
The World Bank

In this video, you’ll learn about the challenges governments and businesses face, including how to provide equitable access to new technologies, deliver basic human needs globally, support those displaced in their jobs by technology, and more.

Panel Discussion:  Strategic Investment – How AI is Changing the Competitive Landscape

As AI continues to become a ubiquitous force in global society, businesses, organizations, and nations will have to consider how, where, and when to make strategic investments in the technology. This was the focus of a conversation between executives from IPsoft, Intel, the US Council on Competitiveness, and ff Venture Capital.



Mark Minevich (Moderator)
Advisor/Digital Fellow


Sanjit Dang
Managing Director, Investment


Deborah L. Wince-Smith
US Council on Competitiveness


John Frankel
Founding Partner
ff Venture Capital

In this video, you’ll learn about where to invest in AI, what the US’s role in AI leadership should be, and which companies are making a huge mark in turning data into a valued resource.

Human + Machine - Reimagining Work in the Age of AI

Paul Daugherty, Chief Technology and Innovation Officer at Accenture, breaks down the myths and challenges associated with AI adoption for global businesses.



Paul Daugherty
Chief Technology & Innovation Officer

In this video, you’ll hear why common myths surrounding AI have been debunked, what companies must do to properly prepare the labor force for AAI, and companies may need to add a Chief AI Officer to their roles.