After years of incremental change, banks must plan for a fundamental rethink of operations in order to thrive in a rapidly digitized and data-driven world. This was true long before the current economic and societal factors came into play with the COVID-19 pandemic. In fact, the need for better digitized customer experiences has only crystallized and accelerated, with consumers staying home or at the very least staying away from physical bank branches.
Many retail banks, facing a deluge of customer service calls, are relying more than ever on technology to boost call center operations — in particular, conversational AI agents that can engage directly with customers for rapid and real-time banking transactions and resolutions.
Download our white paper to learn how banks can use conversational AI to relieve the pressure on high-volume call centers, as well as this technology's critical role in the future of digital banking.