Amelia for Banking

Enhanced Digital Banking Services With Conversational AI

The retail banking space has never been more competitive. Digital user experiences can make or break a bank’s relationship with its customers. When banks hire a conversational AI agent, more than two-thirds see measurable benefits, including reduced customer wait times and a 20% increase in first-call resolution. Amelia can deliver these kinds of results at scale for your bank.
BBVA hired Amelia to support the company’s 20,000+ contact center employees:
  • Amelia handles 32% of all calls at the bank’s contact centers.
  • She handles one-third of her calls end-to-end, without human intervention.
  • Customer satisfaction has risen dramatically, according to BBVA.

Watch this video to learn more.