Agenda


9:00am - 9:15am Welcome Remarks
Anurag Harsh - CMO - IPsoft
9:15am - 9:35am Keynote: Life 3.0 - Being Human in the Age of A.I
Max Tegmark - Author & MIT Professor of Physics - MIT/Future of Life Institute
9:35am - 10:15am End-to-End Cognitive & Autonomics
Chetan Dube - Founder & CEO - IPsoft
Ergun Ekici - VP, Emerging Technologies - IPsoft
10:15am - 11:00am

AI Pioneer Perspectives – Morning Session Ignacio Bernal Echeverria - Global Chief Technology Officer - BBVA

Matt Tomlinson - Global Director of Innovation, Customer Experience Labs - EA

Mike Brady - CTO - AIG

Karine Brunet - Director, Technology Shared Services - Vodafone

11:00am - 11:15am

Keynote: AI for Global Good
Simon Moss - Co-founder - Global Citizen

11:30am - 11:55am The ROI on AI & Amelia Solutions
Edwin van Bommel - CCO - IPsoft
11:55am - 12:15pm

Keynote: The True Impact of AI
Anthony Abbattista - Advanced Analytics Enablement Leader - Deloitte

12:15pm - 12:45pm

Partner Perspectives

John Brownridge - Principal - Deloitte

Junichi Kudo - Head of Applications & Content - NTT Communications

12:45pm - 1:00pm

The Brain Behind Amelia
Christopher Manning - Professor - Stanford University

1:45pm - 2:10pm

Panel Discussion: Digital Operations
Jonathan Crane (Moderator) - CCO - IPsoft

Dawn Damico - VP, Digital Workforce & Platform Solutions - Fannie Mae

Matthew Tate - AI Technology Strategy - Allstate

Jon Eisenstein - CIO, Global New Ventures - PWC

2:10pm - 3:00pm

AI Pioneer Perspectives – Afternoon Session
Jennifer Hewit - Head of Cognitive and Digital Services, Group Technology Office - Credit Suisse
Brian Piccolo - AVP Ecommerce - Liberty Mutual
Philippe Denis - Chief Anticipation Officer - BNP Paribas

3:00pm - 3:20pm

Keynote: AI in the Global Economy

The Honorable Grete Faremo - Under-Secretary-General - The United Nations Office of Project Services

3:35pm3:55pm

In Conversation: How Man & Machine Can Thrive Together
Chetan Dube - Founder & CEO - IPsoft
Monsignor Lucio Andres Ruiz - Secretary of Communications - The Vatican

3:55pm - 4:20pm

Panel Discussion: Data as a Strategic Resource
Anurag Harsh (Moderator) - CMO - IPsoft

Nick Rockwell - CTO - New York Times

Philip Wiser - SVP & CTO - Hearst

Anthony Scriffignano – SVP & Chief Data Scientist - Dun & Bradstreet

Mike O'Rourke - Global Head of Machine Intelligence & Data Services - Nasdaq

4:20pm - 4:40pm

Keynote: Disruptive Technologies - In Practice & In Policy
Klaus Tilmes - Sr. Advisor to the President - The World Bank

4:40pm - 5:05pm

Panel Discussion: Cognitive Augmented Healthcare
David Champeaux - Global Cognitive Solutions Director - IPsoft

Greg Miller - SVP, Strategy & International Market Development - Health Catalyst

Niti Pall - Medical Director, Global Health Practice - KPMG

Russ Esposito - CIO - North American Partners in Anaesthesia (NAPA)

Sumit Nagpal - Managing Director - Accenture & CEO - Carefully

5:05pm - 5:30pm

Strategic Investment: How AI is Changing the Competitive Landscape
Mark Minevich (Moderator) - Advisor/Digital Fellow - IPsoft

Sanjit Dang - Managing Director, Investment - Intel

Deborah L. Wince-Smith - CEO - US Council on Competitiveness

John Frankel - Founding Partner - ff Venture Capital

5:30pm - 5:50pm

Human + Machine: Reimagining Work in the Age of AI
Paul Daugherty - Chief Technology & Innovation Officer - Accenture

5:50pm - 6:00pm Closing Remarks
Edwin van Bommel - Chief Cognitive Officer - IPsoft

Keynote Speakers

Max Tegmark
MIT Professor of Physics
Author of “Life 3.0: Being Human in the Age of Artificial Intelligence”
President of the Future of Life Institute
Paul Daugherty
Chief Technology & Innovation Officer
Accenture
Christopher Manning
Professor
Stanford University
Hussein Mehanna
Head of Cloud IT Products
Google
Grete Faremo
Under-Secretary-General and Executive Director
United Nations Office for Project Services (UNOPS)
Anthony Abbattista
Advanced Analytics Enablement Leader
Deloitte
Klaus Tilmes
Sr. Advisor, Office of the President
The World Bank
Deborah L. Wince-Smith
CEO
US Council on Competitiveness
Simon Moss
Co-founder
Global Citizen
Mike Brady
CTO
AIG
Edwin van Bommel
Chief Cognitive Officer
IPsoft
Anurag Harsh
Chief Marketing Officer
IPsoft
Chetan Dube
CEO & President
IPsoft

Featured Speakers

Nick Rockwell
Chief Technology Officer
New York Times

Philip Wiser
SVP & CTO
Hearst

Jennifer Hewit
Head of Cognitive and Digital Services, Group Technology Office
Credit Suisse

Ignacio Bernal Echeverria
Global Chief Technology Officer
BBVA

Matt Tomlinson
Global Director of Innovation
Customer Experience Labs of Electronic Arts (EA)
Dawn Damico
VP of Digital Workforce & Platform Services
Fannie Mae

Philippe Denis
Chief Anticipation Officer
BNP Paribas

Matthew Tate
AI Technology Strategy
Allstate Brand Operations
Dan Thomas
VP, Application Services
NTT DATA Services
Sanjit Dang
Investment Director
Intel Capital

Junichi Kudo
Head of Applications & Content
NTT Communications

Russ Esposito
SVP & Chief Information Officer
North American Partners in Anesthesia (NAPA)
Sumit Nagpal
Managing Director
Accenture
Niti Pall
Medical Director, Global Health Practice
KPMG
Anthony Scriffignano
SVP & Chief Data Scientist
Dun & Bradstreet
Greg Miller
SVP, Strategy & International Market Development
Health Catalyst
Karine Brunet
Director, Technology Shared Services
Vodafone
John Brownridge
Principal
Deloitte
Brian Piccolo
AVP, Ecommerce
Liberty Mutual
Mike O'Rourke
Global Head of Machine Intelligence & Data Services
Nasdaq
John Frankel
Founding Partner
ff Venture Capital
Jon Einsenstein
CIO, Global New Ventures
PWC

Topics

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The AI Elite: How to Build an Internal Center of Excellence

Implementing an AI project is a team effort. Assembling the right balance of resources in an AI Center of Excellence, with the proper set of employee skills, is a crucial element for a successful deployment. This session will focus on past successes, common mistakes, and best practices to assemble a winning AI dream team. 

Bad Robots: Avoid These Common AI UX Mistakes

If you want your customers and employees to enjoy engaging with AI, you’ll need to create user experiences that are intimate, integrated and intelligent. This conversation will touch on how to create a winning AI UX – what works, what to avoid, and how to achieve success. 

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AI Compliance: What You Need to Know Before You Start

Like any other employee, digital AI colleagues need to adhere to all laws and industry regulations, especially when it comes to accessing customer data and processing transactions. This session examines the many levels of compliance that need to be met when deploying AI to ensure your organization is meeting governmental and industry-specific requirements.

AI Supercharged: Reduce Cost and Improve Performance

Once your AI is up and running, you’ll want to maximize its output. This means more production, fewer associated expenses, and better insights into how AI is performing. This session will discuss the ways in which businesses have improved their AI deployment to reach higher levels of business value.

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Avoiding The Nightmare Scenario: Why AI Security is Fundamental to Success

As with any other powerful enterprise technology, AI must be managed and controlled in order to safeguard customer and business data. This session discusses the best ways to ensure top-notch AI security regardless of your deployment method.

The Revolution Will Be Digitized: The Future of Work with AI

Advanced analytics, whisper agents, instant IT support—AI will reshape our office experiences in almost every way. This session will contemplate the future of work with AI, and what you need to start doing today to be prepared tomorrow.

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ROI A-Z: Maximize the Business Value of Your AI Investment

AI can deliver tremendous business value in various forms – if properly implemented. An AI project requires planning, oversight, and adjustment over time to be successful, and to deliver returns such as reduced costs, higher productivity and increased revenue. This session will discuss the numerous ways to plan, build and fine-tune your AI investments, and how to set realistic ROI expectations.

Stronger Together: Build the Perfect Team of Human and AI Colleagues

Businesses need to align human and AI resources to derive maximum value from AI deployments. By building a hybrid team of AI and human colleagues, your company can take advantage of the unique skills that both groups have to offer. This conversation looks at how building out a successful hybrid team can lead to AI success.

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A Culture of Yes: How to Prepare for and Manage Internal Change

Most people hate change, especially when they think change might mean losing their jobs. If your workers are resistant to AI, there are ways to change the conversation – from one of frustration and fear, to one of possibilities and employee empowerment. This session will examine the ways you can prepare your corporate culture and employees for the coming of AI and generate enthusiasm among your workers.

Growing Pains: Why Properly Scaling AI is Crucial

AI is a technology that can handle highly repeatable tasks at high volumes, but it also must provide intelligent scaling that grows with your business and reduces risk. AI should be deployed in such a way that it can change and adapt to evolving business needs. This discussion examines the different ways companies build and scale AI.

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Back Office Autonomics: The Way Forward is End-to-End

AI isn’t always about sexy, customer-facing solutions. AI will also completely redefine back office systems and administrative tasks with its ability to automate processes end-to-end. This session will look at how AI and automation will connect front- and back-office functions to create the model future enterprise.

Contact Center 2025: How AI Will Revolutionize Customer Support

What does the future hold for customer contact centers?  AI’s role in customer support will create a new paradigm for how and when support agents – both human and digital -- interact with customers. This session envisions what an enterprise contact center will look like in seven years and beyond.

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Venue

Location: Cipriani, 25 Broadway, New York
Date: Thursday, June 7th 2018
Time: 9:00am - 6:00pm (cocktail reception to follow)