The 2018 Agenda
|9:00am - 9:15am||Welcome Remarks
Anurag Harsh - CMO - IPsoft
|9:15am - 9:35am||Keynote: Life 3.0 - Being Human in the Age of A.I
Max Tegmark - Author & MIT Professor of Physics - MIT/Future of Life Institute
|9:35am - 10:15am||End-to-End Cognitive & Autonomics
Chetan Dube - Founder & CEO - IPsoft
Ergun Ekici - VP, Emerging Technologies - IPsoft
|10:15am - 11:00am||
AI Pioneer Perspectives – Morning Session Ignacio Bernal Echeverria - Global Chief Technology Officer - BBVA
Matt Tomlinson - Global Director of Innovation, Customer Experience Labs - EA
Mike Brady - CTO - AIG
Karine Brunet - Director, Technology Shared Services - Vodafone
|11:00am - 11:15am||
Keynote: AI for Global Good
|11:30am - 11:55am||The ROI on AI & Amelia Solutions
Edwin van Bommel - CCO - IPsoft
|11:55am - 12:15pm||
Keynote: The True Impact of AI
|12:15pm - 12:45pm||
John Brownridge - Principal - Deloitte
Junichi Kudo - Head of Applications & Content - NTT Communications
|12:45pm - 1:00pm||
The Brain Behind Amelia
|1:45pm - 2:10pm||
Panel Discussion: Digital Operations
Dawn Damico - VP, Digital Workforce & Platform Solutions - Fannie Mae
Matthew Tate - AI Technology Strategy - Allstate
Jon Eisenstein - CIO, Global New Ventures - PWC
|2:10pm - 3:00pm||
AI Pioneer Perspectives – Afternoon Session
|3:00pm - 3:20pm||
Keynote: AI in the Global Economy
The Honorable Grete Faremo - Under-Secretary-General - The United Nations Office of Project Services
|3:35pm - 3:55pm||
How Man & Machine Can Thrive Together
|3:55pm - 4:20pm||
Panel Discussion: Data as a Strategic Resource
Nick Rockwell - CTO - New York Times
Philip Wiser - SVP & CTO - Hearst
Anthony Scriffignano – SVP & Chief Data Scientist - Dun & Bradstreet
Mike O'Rourke - Global Head of Machine Intelligence & Data Services - Nasdaq
|4:20pm - 4:40pm||
Keynote: Disruptive Technologies - In Practice & In Policy
|4:40pm - 5:05pm||
Panel Discussion: Cognitive Augmented Healthcare
Greg Miller - SVP, Strategy & International Market Development - Health Catalyst
Niti Pall - Medical Director, Global Health Practice - KPMG
Russ Esposito - CIO - North American Partners in Anaesthesia (NAPA)
Sumit Nagpal - Managing Director - Accenture & CEO - Carefully
|5:05pm - 5:30pm||
Strategic Investment: How AI is Changing the Competitive Landscape
Sanjit Dang - Managing Director, Investment - Intel
Deborah L. Wince-Smith - CEO - US Council on Competitiveness
John Frankel - Founding Partner - ff Venture Capital
|5:30pm - 5:50pm||
Human + Machine: Reimagining Work in the Age of AI
|5:50pm - 6:00pm||Closing Remarks
Edwin van Bommel - Chief Cognitive Officer - IPsoft
Implementing an AI project is a team effort. Assembling the right balance of resources in an AI Center of Excellence, with the proper set of employee skills, is a crucial element for a successful deployment. This session will focus on past successes, common mistakes, and best practices to assemble a winning AI dream team.
Bad Robots: Avoid These Common AI UX Mistakes
If you want your customers and employees to enjoy engaging with AI, you’ll need to create user experiences that are intimate, integrated and intelligent. This conversation will touch on how to create a winning AI UX – what works, what to avoid, and how to achieve success.
AI Compliance: What You Need to Know Before You Start
Like any other employee, digital AI colleagues need to adhere to all laws and industry regulations, especially when it comes to accessing customer data and processing transactions. This session examines the many levels of compliance that need to be met when deploying AI to ensure your organization is meeting governmental and industry-specific requirements.
AI Supercharged: Reduce Cost and Improve Performance
Once your AI is up and running, you’ll want to maximize its output. This means more production, fewer associated expenses, and better insights into how AI is performing. This session will discuss the ways in which businesses have improved their AI deployment to reach higher levels of business value.
As with any other powerful enterprise technology, AI must be managed and controlled in order to safeguard customer and business data. This session discusses the best ways to ensure top-notch AI security regardless of your deployment method.
Advanced analytics, whisper agents, instant IT support—AI will reshape our office experiences in almost every way. This session will contemplate the future of work with AI, and what you need to start doing today to be prepared tomorrow.
ROI A-Z: Maximize the Business Value of Your AI Investment
AI can deliver tremendous business value in various forms – if properly implemented. An AI project requires planning, oversight, and adjustment over time to be successful, and to deliver returns such as reduced costs, higher productivity and increased revenue. This session will discuss the numerous ways to plan, build and fine-tune your AI investments, and how to set realistic ROI expectations.
Stronger Together: Build the Perfect Team of Human and AI Colleagues
Businesses need to align human and AI resources to derive maximum value from AI deployments. By building a hybrid team of AI and human colleagues, your company can take advantage of the unique skills that both groups have to offer. This conversation looks at how building out a successful hybrid team can lead to AI success.
Most people hate change, especially when they think change might mean losing their jobs. If your workers are resistant to AI, there are ways to change the conversation – from one of frustration and fear, to one of possibilities and employee empowerment. This session will examine the ways you can prepare your corporate culture and employees for the coming of AI and generate enthusiasm among your workers.
AI is a technology that can handle highly repeatable tasks at high volumes, but it also must provide intelligent scaling that grows with your business and reduces risk. AI should be deployed in such a way that it can change and adapt to evolving business needs. This discussion examines the different ways companies build and scale AI.
Back Office Autonomics: The Way Forward is End-to-End
AI isn’t always about sexy, customer-facing solutions. AI will also completely redefine back office systems and administrative tasks with its ability to automate processes end-to-end. This session will look at how AI and automation will connect front- and back-office functions to create the model future enterprise.
Contact Center 2025: How AI Will Revolutionize Customer Support
What does the future hold for customer contact centers? AI’s role in customer support will create a new paradigm for how and when support agents – both human and digital -- interact with customers. This session envisions what an enterprise contact center will look like in seven years and beyond.